The following covers the return of non-defective product purchased from ADOPTED's website. Non-defective is defined as any product that does not fall under either:
- Product that is defective. For defective product, please see our limited warranty.
- Product purchased from an authorized reseller. Non-defective product must be returned to the original point of purchase.
If you purchased a product from ADOPTED through our website, www.adoptednyc.com, you may return the product if you are dissatisfied for any reason, and ADOPTED will refund the amount paid for the returned product minus any expedited or international shipping fees.
Product must be returned within thirty (30) days from the date of the original order for a refund.
Shipping back to ADOPTED must be paid by purchaser and will not be refunded by ADOPTED.
To expedite your refund, we recommend that you contact customer service to receive an RMA number. Also, please include your original packing slip if still available.
Once ADOPTED receives your return, we will process your refund and email you a credit memo confirmation. Upon receipt of the credit memo confirmation email, please allow an additional 3 to 5 business days for the funds to be posted back to the credit card used for the purchase.
ADOPTED is not liable for products that are damaged or lost in transit to ADOPTED. We recommend that you ship your returned products to ADOPTED via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage. Promptly following ADOPTED's receipt of your returned product (typically within 7 to 10 business days), ADOPTED will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the credit card you used to make the original purchase. Notwithstanding the foregoing, ADOPTED does not control when a specific credit card company processes a chargeback transaction. You are responsible for contacting your credit card company if you have questions about the status of the chargeback. ADOPTED will not provide a refund for a non-defective product that is received by ADOPTED more than thirty (30) days after the date of original purchase. ADOPTED also does not provide a refund for returned product that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. This non-defective product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchased product for resale or cover products purchased through online auction website or channels other than ADOPTED's website. For refunds of Defective Products, please refer to the terms and conditions of the limited warranty.